Return Policy
Return & Refund Policy
Your satisfaction is important to us. Please read our return policy carefully before making a purchase.
Hygiene & Final Sale Items
Due to the intimate nature of our products, all lingerie, swimwear, and underwear items are final sale and cannot be returned or exchanged for hygiene reasons, unless the item arrives defective or damaged.
Defective or Damaged Items
If your item arrives defective, damaged, or incorrect, you must notify us within 48 hours of delivery by contacting us at our contact page with:
- Your order number
- A clear photo of the defective or damaged item
- A brief description of the issue
Once verified, we will offer a replacement or store credit at our discretion.
Non-Returnable Items
- Items that have been worn, washed, or altered
- Items without original tags or packaging
- Items purchased during a sale or with a discount code (unless defective)
- Gift cards
Order Cancellations
Orders can be cancelled within 12 hours of placement. After this window, your order may already be in processing and cannot be cancelled. Please contact us immediately if you need to cancel.
Lost or Stolen Packages
BikiniSexzy.com is not responsible for lost or stolen packages once marked as delivered by the carrier. Please contact your local post office or carrier with your tracking number for assistance.
Contact Us
For any return or refund inquiries, please visit our Contact page. We aim to respond within 1–2 business days.